Terms of Service

Effective Date: July 13, 2026
Last Updated: July 13, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY CREATING AN ACCOUNT, ENROLLING A CARE RECIPIENT, SUBMITTING PAYMENT, OR OTHERWISE USING THE ANGEL AI SERVICE, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

1. PARTIES AND ACCEPTANCE

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Subscriber," "you," or "your") and 4Novas LLC, a company based in Washington, D.C. ("4Novas," "Angel AI," "we," "us," or "our"), governing your access to and use of the Angel AI companion calling service, including the website at myangelcalls.com, AI-powered telephone check-in calls, wellness reporting tools, escalation notification systems, and all related features and services (collectively, the "Service").

By registering for an account, submitting payment information, enrolling a Care Recipient, or using any portion of the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are enrolling another individual ("Care Recipient") in the Service, you further represent that you hold the legal authority and, where applicable, documented permission to do so on that individual's behalf.

2. ELIGIBILITY

You must be at least 18 years of age to register for or purchase the Service. By using the Service, you represent and warrant that:

• (a) You are at least 18 years old and have full legal capacity to enter into this agreement;
• (b) If enrolling a Care Recipient, you are that individual's legal guardian, authorized family member, healthcare proxy, holder of durable power of attorney, or a designated authorized representative — OR you have obtained the Care Recipient's express, informed, and documented consent to receive AI-generated check-in calls and to have their wellness interaction data collected and shared with you;
• (c) All information you provide is accurate, current, and complete, and you will promptly update it if it changes;
• (d) Your use of the Service complies with all applicable federal, state, and local laws and regulations.

3. DESCRIPTION OF SERVICE

Angel AI is a subscription-based AI companion calling service designed to support the daily wellness, emotional engagement, and routine monitoring of elderly or vulnerable adults ("Care Recipients"). The Service includes, depending on your selected subscription tier:

• (a) Scheduled AI-generated outbound telephone check-in calls to the Care Recipient at agreed-upon times and frequencies;
• (b) Conversational AI interaction covering wellness topics, daily activities, emotional support, companionship, and routine check-ins;
• (c) Post-call wellness summaries delivered to the Subscriber, including mood assessments, topics discussed, flagged concerns, AI-generated follow-up recommendations, and relevant resource referrals;
• (d) Automated escalation alerts and notifications to the Subscriber in the event of a missed call, detected distress signal, or flagged wellness concern;
• (e) Access to a Subscriber account dashboard for scheduling, account management, and review of wellness data;
• (f) Additional tier-specific features as described at myangelcalls.com/pricing.

Service features and availability vary by subscription tier. 4Novas reserves the right to modify, enhance, or discontinue specific features with reasonable advance notice.

4. CRITICAL DISCLAIMERS — READ CAREFULLY

4.1 NOT A MEDICAL OR CLINICAL SERVICE

THE ANGEL AI SERVICE IS NOT A MEDICAL DEVICE, LICENSED HEALTHCARE PROVIDER, CLINICAL MENTAL HEALTH SERVICE, THERAPEUTIC PROGRAM, OR COUNSELING SERVICE. ANGEL AI DOES NOT PROVIDE MEDICAL ADVICE, CLINICAL DIAGNOSIS, PSYCHIATRIC ASSESSMENT, OR TREATMENT OF ANY KIND. NOTHING IN THE SERVICE IS INTENDED TO, OR SHALL SUBSTITUTE FOR, PROFESSIONAL MEDICAL, PSYCHOLOGICAL, OR PSYCHIATRIC CARE. ALWAYS CONSULT A QUALIFIED HEALTHCARE PROFESSIONAL FOR ANY MEDICAL OR MENTAL HEALTH CONCERNS REGARDING THE CARE RECIPIENT.

4.2 NOT AN EMERGENCY SERVICE

ANGEL AI IS NOT AN EMERGENCY RESPONSE SYSTEM AND IS NOT A SUBSTITUTE FOR EMERGENCY SERVICES. IN THE EVENT OF ANY MEDICAL EMERGENCY, MENTAL HEALTH CRISIS, THREAT TO LIFE, OR SITUATION REQUIRING IMMEDIATE INTERVENTION, CALL 911 OR YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY. DO NOT RELY ON ANGEL AI TO DETECT, REPORT, OR RESPOND TO EMERGENCIES IN REAL TIME.

While Angel AI includes escalation protocols designed to notify Subscribers of wellness concerns and missed calls, these protocols are supplemental tools and do not guarantee detection of any particular emergency, health event, or crisis situation. 4Novas assumes no liability for any harm arising from reliance on the Service's escalation features as a substitute for emergency services.

4.3 AI-GENERATED CALLS DISCLOSURE

You acknowledge and agree that all calls placed by Angel AI are generated and conducted by an artificial intelligence voice system, not a human being. The Care Recipient will be interacting with an AI agent. While 4Novas has designed its AI systems to be empathetic, consistent, and safe, AI systems may produce unexpected, imperfect, or contextually inappropriate responses. 4Novas does not warrant that AI-generated interactions will meet any specific standard of care, quality, or response accuracy.

By enrolling a Care Recipient, you accept responsibility for ensuring the Care Recipient understands and consents to receiving AI-generated calls, and that participation in such calls is appropriate for the Care Recipient's cognitive, emotional, and physical circumstances.

5. TELEPHONE CONSUMER PROTECTION ACT (TCPA) CONSENT

The Service involves the placement of AI-generated telephone calls to Care Recipients. By enrolling a Care Recipient and providing their telephone number, you represent, warrant, and covenant to 4Novas that:

• (a) You are legally authorized to provide TCPA consent on behalf of the Care Recipient, OR you have obtained the Care Recipient's prior express written consent to receive automated, AI-generated telephone calls from Angel AI at the telephone number provided;
• (b) The telephone number provided is accurate, belongs to the intended Care Recipient, and is not on the National Do Not Call Registry in a manner that would prohibit the Service's calls;
• (c) You will promptly notify 4Novas at support@myangelcalls.com if the Care Recipient's phone number changes or if the Care Recipient withdraws consent to receive calls;
• (d) You understand that providing false consent authority may expose you to personal liability under federal and applicable state telephone consumer protection laws;
• (e) You will indemnify, defend, and hold harmless 4Novas from any liability, penalty, or claim arising from your misrepresentation of consent authority.

Either the Care Recipient or the Subscriber may withdraw consent to AI-generated calls at any time by contacting us at support@myangelcalls.com. Withdrawal of consent to calls will result in suspension or termination of the Service, as call delivery is fundamental to the Service.

6. SUBSCRIPTION PLANS AND BILLING

6.1 Available Plans

Angel AI offers multiple subscription tiers at varying price points and feature levels. Current plan details, pricing, and feature comparisons are available at myangelcalls.com/pricing. All prices are in U.S. dollars.

6.2 Billing Cycle

Subscriptions are billed on a monthly or annual cycle as selected at the time of purchase. Annual subscriptions are charged as a single upfront payment for the full year.

6.3 Automatic Renewal

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD UNLESS YOU CANCEL PRIOR TO THE RENEWAL DATE.

By providing a payment method, you expressly authorize 4Novas and its payment processor to charge your payment method on a recurring basis for all applicable subscription fees until you cancel in accordance with these Terms. You will receive a renewal reminder notice prior to each annual renewal.

6.4 Price Changes

4Novas reserves the right to change subscription pricing at any time with at least 30 days' prior written notice to the email address on file. Your continued use of the Service after a price change becomes effective constitutes your acceptance of the new pricing.

6.5 Failed Payments

If a payment fails, we will attempt to process the charge again. If payment cannot be collected within 7 days of the due date, we reserve the right to suspend your account and discontinue call delivery until the account balance is resolved.

6.6 Taxes

Subscription fees are exclusive of any applicable sales, use, value-added, or similar taxes. You are solely responsible for all such taxes associated with your subscription.

7. CANCELLATION AND REFUND POLICY

7.1 How to Cancel

You may cancel your subscription at any time by: (a) logging into your account dashboard and selecting the cancellation option; or (b) emailing support@myangelcalls.com with your account information and cancellation request. Cancellation takes effect at the end of your current billing period. You retain access to the Service through the end of the paid period.

7.2 General Refund Policy

All subscription fees are non-refundable except as follows:

• (a) 48-Hour Cancellation Window: If you cancel within 48 hours of your initial subscription purchase and no calls have been placed to the Care Recipient, you may request a full refund by contacting support@myangelcalls.com;
• (b) Service Outage Credit: In the event of a verified service outage attributable to 4Novas lasting more than 72 consecutive hours, you may request a prorated credit toward your next billing period for the affected days.

7.3 Annual Plans

Annual subscription fees are non-refundable after the 48-hour initial cancellation window. Upon cancellation of an annual plan, access to the Service continues through the end of the prepaid annual period. No prorated refunds are provided for unused months.

7.4 No Refunds for Missed Calls Due to Care Recipient Non-Response

No refunds or credits will be issued for missed or incomplete calls resulting from the Care Recipient not answering, equipment issues on the Care Recipient's side, or phone number inaccuracies provided by the Subscriber.

8. CALL SCHEDULING AND SERVICE DELIVERY

8.1 Scheduling

Calls are scheduled based on preferences provided during account setup and may be updated through your account dashboard. Scheduling is subject to system availability and geographic telephony constraints.

8.2 Missed Calls and Retry Protocol

If a Care Recipient does not answer a scheduled call, Angel AI will follow the missed call retry and escalation protocol associated with your subscription plan. Subscribers will receive notifications of missed calls and retry outcomes in accordance with the escalation settings configured in their account.

8.3 Service Availability

4Novas endeavors to maintain high service availability but does not guarantee uninterrupted or error-free service. Temporary interruptions may occur due to scheduled maintenance, carrier network issues, force majeure events, or other circumstances outside our reasonable control. 4Novas will make commercially reasonable efforts to restore service promptly.

9. CALL DATA AND RECORDINGS

To the extent permitted by applicable law, calls conducted through the Service may be recorded and transcribed by our AI systems for the purposes of generating wellness reports, improving service quality, and fulfilling our obligations under these Terms. Where required by law, a disclosure is made at the beginning of each call notifying the Care Recipient of recording. By using the Service, you consent — and where legally required, confirm the Care Recipient has consented — to such recording and processing.

4Novas retains rights to anonymized and aggregated data derived from Service usage for internal research, product development, and service improvement purposes.

10. ACCEPTABLE USE

You agree not to:

• (a) Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
• (b) Enroll a Care Recipient without proper legal authority or the Care Recipient's consent;
• (c) Provide false, misleading, or inaccurate information during registration or account use;
• (d) Attempt to reverse-engineer, decompile, disassemble, or tamper with any part of the Service or its underlying AI systems;
• (e) Use the Service to harass, stalk, abuse, threaten, or harm any individual;
• (f) Interfere with or disrupt the Service's infrastructure, servers, networks, or security systems;
• (g) Circumvent or attempt to bypass any security, access control, or billing mechanism;
• (h) Resell, sublicense, or otherwise commercially exploit the Service without express written authorization from 4Novas;
• (i) Collect, scrape, or harvest data from the Service for any purpose not authorized by these Terms.

Violation of this Section may result in immediate account suspension or termination without refund.

11. INTELLECTUAL PROPERTY

All content, software, technology, AI models, voice agents, trademarks, service marks, trade names, logos, scripts, proprietary data, and other materials comprising or related to the Angel AI Service are the exclusive property of 4Novas LLC or its licensors and are protected by applicable intellectual property laws, including copyright, trademark, and patent laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for its intended personal, non-commercial purpose as described in these Terms. No other rights are granted. You may not copy, reproduce, modify, adapt, distribute, or create derivative works from any portion of the Service without express prior written consent from 4Novas.

12. THIRD-PARTY SERVICES

The Service integrates with and relies upon third-party platforms and service providers, including payment processors, telephony infrastructure providers, AI technology vendors, and cloud hosting services. Your use of third-party services may be subject to those parties' own terms of service and privacy policies. 4Novas is not responsible for the acts, omissions, privacy practices, or content of any third-party service.

13. TERMINATION

13.1 Termination by Subscriber

You may terminate your account and subscription at any time in accordance with Section 7.

13.2 Termination by 4Novas

4Novas reserves the right to suspend or terminate your account and access to the Service, with or without prior notice, if:

• (a) You materially breach these Terms and fail to cure such breach within 7 days of written notice;
• (b) We reasonably believe your use of the Service poses a risk of harm to any person or violates applicable law;
• (c) We are required to do so by applicable law, regulation, court order, or governmental authority;
• (d) Continued provision of the Service to you is no longer commercially or technically feasible.

13.3 Effect of Termination

Upon termination for any reason, your right to access and use the Service ceases immediately. Sections 4, 9, 10, 11, 14, 15, 16, 17, and 18 of these Terms shall survive termination.

14. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, NON-INFRINGEMENT, OR CONTINUOUS AVAILABILITY.

4NOVAS EXPRESSLY DISCLAIMS ANY WARRANTY THAT:

• (a) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
• (b) AI-GENERATED CONVERSATIONS WILL BE ACCURATE, CONTEXTUALLY APPROPRIATE, OR MEET ANY PROFESSIONAL STANDARD OF CARE;
• (c) WELLNESS REPORTS, MOOD ASSESSMENTS, OR ESCALATION ALERTS WILL BE ACCURATE, TIMELY, OR COMPLETE;
• (d) THE SERVICE WILL DETECT ANY PARTICULAR HEALTH EVENT, EMERGENCY, CRISIS, OR CHANGE IN THE CARE RECIPIENT'S CONDITION;
• (e) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.

15. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL 4NOVAS, ITS OFFICERS, DIRECTORS, EMPLOYEES, MEMBERS, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

• (a) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• (b) LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS;
• (c) LOSS OR CORRUPTION OF DATA;
• (d) PERSONAL INJURY, WRONGFUL DEATH, EMOTIONAL DISTRESS, OR PROPERTY DAMAGE;
• (e) FAILURE OF THE SERVICE TO DETECT, REPORT, OR RESPOND TO ANY HEALTH EVENT OR EMERGENCY;

ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF 4NOVAS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL 4NOVAS'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO 4NOVAS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR OTHERWISE.

16. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless 4Novas LLC and its officers, directors, employees, members, agents, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• (a) Your access to or use of the Service;
• (b) Your breach of any representation, warranty, or obligation under these Terms;
• (c) Your violation of any applicable law, regulation, or third-party right;
• (d) Any claim that your enrollment of a Care Recipient was unauthorized or violated that individual's legal or privacy rights;
• (e) Any TCPA, state telephone consumer protection, or wiretapping claim arising from your misrepresentation of consent authority;
• (f) Any reliance on the Service as a substitute for emergency services or professional medical care.

17. DISPUTE RESOLUTION

17.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to contact 4Novas at legal@myangelcalls.com with a written description of your dispute and the relief you seek. The parties will make good-faith efforts to resolve the dispute informally within 30 days of receipt of such notice.

17.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or the Service — including questions about the validity, interpretation, or enforceability of these Terms — shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in Washington, D.C. or via remote hearing as mutually agreed. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

17.3 Class Action and Jury Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WAIVE ANY RIGHT TO PARTICIPATE IN OR BRING A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING AGAINST 4NOVAS. ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY. YOU ALSO WAIVE YOUR RIGHT TO A JURY TRIAL FOR ANY CLAIM NOT SUBJECT TO ARBITRATION.

17.4 Exceptions

Nothing in this Section prevents either party from seeking emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending resolution of a dispute.

18. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the District of Columbia, United States, without regard to its conflict of law provisions. To the extent any dispute proceeds in court rather than arbitration, the parties consent to exclusive jurisdiction in the federal or state courts located in Washington, D.C.

19. MODIFICATIONS TO TERMS

4Novas reserves the right to modify these Terms at any time. We will provide notice of material changes by: (a) posting updated Terms at myangelcalls.com/terms with a new effective date; and (b) where practicable, sending email notice to your registered email address. Your continued use of the Service following the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to a modification, your sole remedy is to cancel your subscription and discontinue use of the Service.

20. ENTIRE AGREEMENT; SEVERABILITY; WAIVER

These Terms, together with the Privacy Policy and any additional terms applicable to specific features or promotions, constitute the entire agreement between you and 4Novas with respect to the Service and supersede all prior or contemporaneous understandings, agreements, representations, or warranties.

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect. 4Novas's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

21. CONTACT INFORMATION

4Novas LLC
Washington, D.C., United States

General Support: support@myangelcalls.com
Legal & Notices: legal@myangelcalls.com
Website: myangelcalls.com

*These Terms of Service were last updated on July 13, 2026.*